Stan/Tuva/Lena/Elin Smart Toilet: Unable to Control the Temperature of the Heated Seat or Bidet
The Stan/Tuva/Lena/Elin Smart Toilet is an innovative and advanced bathroom fixture designed to enhance your comfort and convenience. While the smart toilet offers a range of features, such as a heated seat and bidet control, this knowledge article will focus on troubleshooting steps for scenarios where the temperature control for the heated seat or bidet is not functioning correctly.
Troubleshooting Steps: If you find that you are unable to control the temperature of the heated seat or bidet, please follow the steps outlined below:
Step 1: Check Remote Pairing
Ensure that your remote control is properly paired with the smart toilet. If you are unsure whether the remote is paired, or if you have recently replaced the batteries in the remote, it is recommended to re-pair the remote. Follow the link here for the steps to pair your remote
Step 2: Partial Pairing Issue
In some cases, there may be a partial pairing issue between the remote control and the smart toilet, resulting in malfunctioning temperature controls. If the problem persists after re-pairing the remote, repeat the remote pairing process.
Step 3: Defective Electronic Top
If you have followed the previous steps and the issue still persists, it is possible that the electronic top of the smart toilet is defective. In such cases, it is recommended to contact our service team for further assistance. You can open a service ticket Support Ticket or call our toll-free number 1-866-839-2888.
When contacting our service team, ensure you provide relevant details about the issue and any troubleshooting steps you have already taken. Our dedicated service team is available from Monday to Friday, 8:00 am to 5:00 pm EST, and they will be more than happy to assist you in resolving the problem.
The Stan/Tuva/Lena/Elin Smart Toilet is designed to provide exceptional comfort and convenience in your bathroom. However, if you experience issues with controlling the temperature of the heated seat or bidet, following the troubleshooting steps mentioned above should help resolve the problem. Remember to contact our service team if the issue persists or if you require further assistance.