How to Contact Us

      Create a Support Ticket

Generating a ticket within the Help Center offers a simple and hassle-free method for obtaining a ticket number, as well as furnishing us with the necessary details to expedite the processing of your inquiry. We offer various ticket forms, each guiding you to input the essential information crucial for the efficient handling of your request.

• After completing the Ticket Form, an automated email will be sent to you, containing your ticket number.

• You have the option to respond to the automated email you've received if you wish to offer additional details for your customer service representative to assess.

• After your ticket is addressed and closed, you still have the option to reopen it by responding to the email.
  

       When to Call

We strongly advise initiating a support ticket for optimal help. Nevertheless, if you prefer to connect with a real-time representative regarding troubleshooting, installation, or maintenance inquiries, our team is prepared to receive your calls from 8:00am to 5:00pm EST at 1-866-839-2888.

       When to Email

Feel free to send an email at customerservice@ovedecors.com, and you'll receive an automated email containing your ticket number. Please remember that if you don't provide sufficient information, it might delay the process of addressing your request. For a more efficient resolution, we recommend opening a support ticket. Emails are most suitable for inquiries that don't require an immediate response.

• Popular Articles

• Can we get a side splash?

  We can sell you an extra backsplash that serves a dual purpose as a side splash. Nevertheless, it's important to be aware that in order to align with the exact specifications of your project, the customization of this particular backsplash to a ...

• Limited Warranty

  Limited Warranty This warranty extends only to the original owner user for personal household use only. For commercial uses, additional limitations may apply. OVE warrants your satisfaction with each product. Should any product not meet your ...

• Irenne & Wilma Smart Toilet: Weak or No Flush

  The Irenne and Wilma Smart Toilet is a cutting-edge bathroom fixture designed to provide an enhanced user experience. However, like any complex system, it may encounter issues over time. One common problem users may encounter is a weak flush or no ...

• OVE UID Sticker Placement

  This article provides instructions for the placement of UID stickers across various OVE products to ensure consistency and maintain aesthetic integrity. Barn Doors Placement: Top of the door, ensuring the label is hidden from view. Label Placement ...

• Cleaning and Polishing Engineered Stone Tops: Best Practices and Products to Use

  Engineered stone tops, also known as quartz or composite stone, are a popular choice for countertops, vanity tops, and other surfaces in homes and commercial spaces. These surfaces are durable, easy to maintain, and come in a variety of colors and ...