FAQ
Can the wall panels be cut to size?
Yes, use a circular saw with a fine tooth blade to trim panels. Ensure proper measurements and avoid cutting tongue-and-groove connections.
What should I do if the drawer glides are stiff?
Drawers may feel stiff initially but should soften with use. If they remain difficult to open, please contact our customer support team by opening a support ticket.
How can I fix misaligned door?
Our adjustable hinges can resolve alignment issues. Please see instructions here.
Why does the product color look different than the photos?
Lighting variations can affect how colors appear. We recommend observing the product in the room's natural lighting.
Can I adjust the temperature of the water on my bath filler faucet?
Yes, our faucets have adjustable scald rings. Please see instruction here.
Are OVE Decors products CSA certified?
Yes, all our products meet CSA safety and performance standards.
Does the bathtub retain heat well?
Yes, our bathtubs are tested for excellent heat retention, providing a comfortable, extended soaking experience.
Can I install a bathtub door without drilling?
Yes, you can use a high-quality bathroom grade silicone if drilling is not feasible. Ensure full curing before proceeding.
Do your vanities have an overflow
Yes, our vanities are equipped with an overflow drain positioned at the front of the basin.
Where can I find parts for the vanity?
We carry all the parts in stock. You can open a Support Ticket or by emailing us at customerservice@ovedecors.com
Can I get a technical drawing of the vanity?
You can find the technical drawings on our product pages.
Do you customize your showers?
No, refer to the product page for the specifications.
Where do you apply silicone?
It is recommended to apply silicone between the bottom seal & the glass and between the seal & the abse. You should also apply between the vertical track and the wall.
Do you offer installation services?
No, you can refer to the instruction manual and contact our customer service department.
Where can I find your showers?
Our showers are available in most big box stores and on several online retailers websites.
Do you offer different finishes?
Yes, some of our showers come with a chrome, satin nickel, black, bronze finishes
Can we install the shower with a return panel (corner unit)?
Most of our showers come with a return panel. Please refer to the product page for details.
Is it normal that the door panel is hanging inside the shower base?
Yes, this is part of the seamless and minimalist look.
Can I install the shower on a ceramic base?
Yes, it is possible. Please read the specifications in the instruction manual.
Does the width of the shower calculate on the rough or the finish wall
The width of the shower is calculated on the rough since the base is screwed on the stud. The you have to deduct the width of the gypse and the ceramic.
What quantity of levelling mortar is needed?
1/4" or 1/2" of mortar or levelling cement is required.
Do we have to use levelling cement under the base?
While it is not mandatory (assuming your floor is level), filling in all the gaps on the underside of the base will enhance its stability by eliminating any potential flex in the structure.
Are the showers reversible?
Almost all our showers are reversible. Please refer to the instruction manual for details.
Where can I find technical details about your showers?
All technical details can be found on the product page.
How can I get spare parts for your showers?
We carry all the parts in stock. You can open a Support Ticket.
Are all your tubs certified?
Yes, all of our tubs are certified.
Do you have videos to help with the installation?
Certainly! You can find the majority of our product installation videos on our YouTube channel at the following link: https://www.youtube.com/@ovedecors1
Where can we see all the specifications of the tub.
All information is made available on our product pages.
Do you offer different drain finishes?
No, we offer a beautiful chrome finish for the drain and overflow.
What do you recommend as a cleaning product?
Any product for chrome maintenance is recommended. You can also use vinegar to clean internal parts.
Do you offer other finishes?
Our faucets come in an elegant chrome finish.
What is the flow rating?
Please refer to the product page for more details.
Do you have an anti-return system on your faucets
Yes, the system is built-in every faucet.
Are your faucets certified?
Yes, all our faucets are certified.
What is a tempered glass shower door, and what makes it a favorable option?
A tempered glass shower door is a type of shower enclosure made from safety glass that has been specially treated to increase its strength and durability. Tempered glass is created through a process of heating the glass to a high temperature and then ...
Can we get a side splash?
We can sell you an extra backsplash that serves a dual purpose as a side splash. Nevertheless, it's important to be aware that in order to align with the exact specifications of your project, the customization of this particular backsplash to a ...
What material are the countertops made of?
Our countertops are expertly crafted from a variety of premium materials, including granite, quartz, marble, and engineered marble. For more specific information about the material used for each product's countertop, please refer to the dedicated ...
Are your vanities made from real wood?
The majority of our vanities are crafted using high-quality solid wood, showcasing our commitment to durability and aesthetics. For more comprehensive details about each specific product, kindly direct your attention to the respective product page. ...
Do you offer different sizes or finishes
Several of the vanity options we provide come in various sizes and finishes. Kindly consult the product page for more information.
How can I remove the drawer
If the glides are located beneath the drawer box, remove the screw close to the front panel and then proceed to pull the drawer. In case the glides are situated on the sides, push the plastic clip and gently pull the drawer out.
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