It is important to note that the behavior you encountered with the tempered glass is not a design flaw. Tempered glass is designed to exhibit specific properties when subjected to force or impact. If the glass is hit on its edge during installation, it can create a weak point or chip, which may result in delayed shattering. This intentional behavior ensures that the glass breaks into small, safer fragments rather than large, sharp pieces that could cause severe injuries.
Instances of glass breakage due to edge hits are relatively rare. Nonetheless, we acknowledge the significance of any such incident and its impact on our customers. We take full responsibility for this occurrence and are dedicated to addressing your concerns promptly and comprehensively.
Your satisfaction and peace of mind are paramount to us. We are eager to work with you to find a resolution that meets your needs and surpasses your expectations. Rest assured, we value your trust in our brand and are committed to restoring your confidence.